Frequently Asked Questions
Frequently Asked
Questions
About Our Products
What are 3D printed products?
Our products are created using a 3D printing process where objects are built layer by layer using high-quality filament materials. This allows us to produce unique, detailed, and customizable items.
What material do you use?
We primarily use PLA (Polylactic Acid), a durable and eco-friendly plastic made from renewable resources. Other materials may be available depending on the product.
Are your products safe?
Yes! Our products are safe for general use. However, some items may contain small parts and are not recommended for very young children without supervision.
Customization & Orders
Can I request a custom design?
Yes! We accept custom orders. Simply fill out our custom request form or message us with your idea, and we’ll get back to you with a quote.
Can I choose colors?
Absolutely! Most products come in different color options. Some items may also allow multi-color combinations depending on the design.
Do you offer bulk or personalized orders?
Yes, we offer bulk pricing for orders with personalized names, initials, or logos. Minimum order quantity may apply depending on the product.
Production & Shipping
How long does production take?
Production time varies depending on the product and quantity:
Small orders: 1–3 days
Bulk/custom orders: 3–10 days
Do you offer rush orders?
We may be able to accommodate rush orders depending on our schedule. Please message us before placing your order.
Where are you located?
We are based in Quezon City, Philippines.
Do you ship nationwide?
Yes! We ship nationwide. Shipping fees and delivery times will depend on your location.
Orders & Payments
What payment methods do you accept?
You can pay through GCash, Maya, QRPh, or any major debit/credit card—easy and secure!
Do you require a down payment?
For custom or bulk orders, a down payment may be required before production begins.
Contact & Support
How can I get in touch directly?
Head over to our Contact Us page for our phone, email, or just send us a quick message through the form. We’d love to hear from you!
I need help with my order. Who can I talk to?
You can message us anytime on Facebook or email us at [email protected]. We typically respond within 24–48 hours.
Where else can I find you?
Follow us on:
Facebook: Pixel Perfect MNL
Instagram: @pixelperfectmnl
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