Frequently Asked Questions

Frequently Asked

Questions

Digital Products

How do I receive my order?

Once payment is confirmed, you’ll get a download link from your account page.

What file formats will I get?

Most products come as PDFs or PNGs. Each product description notes which formats are included.

Can I use your designs for resale or commercial use?

No, these are for personal use only. Reach out if you'd like a custom license.

Do you offer refunds or exchanges?

Since these are digital products, they can’t be returned. But if something doesn’t work or isn’t as expected—let me know, and I’ll make it right.

Physical Products

Do you offer printed/physical versions?

Yes, we do—but not here. If you'd like to order a printed version, kindly message us on our Facebook page and we’ll take care of you from there! 🤗

Orders & Payments

What payment methods do you accept?

You can pay through GCash, Maya, QRPh, or any major debit/credit card—easy and secure!

Can I request a custom design?

Yes, absolutely! We love bringing your ideas to life. Just email us at [email protected] or send us a message on our Facebook page to get started.

Will I get a receipt?

Yes. A digital sales receipt will be emailed to you after your purchase.

Contact & Support

How can I get in touch directly?

Head over to our Contact Us page for our phone, email, or just send us a quick message through the form. We’d love to hear from you!

I need help with my order. Who can I talk to?

You can message us anytime on Facebook or email us at [email protected]. We typically respond within 24–48 hours.

Where else can I find you?

Follow us on:
Facebook: Pixel Perfect MNL
Instagram: @pixelperfectmnl

Policies & Legal

For more information, please review our official policies:

Where can I read your Terms of Service?

You can view our full Terms of Service here: Terms of Use

How do you handle my personal data?

We care about your privacy! You can read how we collect, use, and protect your information in our Privacy Policy.

What’s your product and return policy?

For details on digital downloads, physical items, returns, and exchanges, please visit our Product Policy.

Copyright 2025. Pixel Perfect MNL. All Rights Reserved.